About these terms

These terms describe purchases and use of the GetPlugins online store. Contact us at support@getplugins.io or 465 Prince Regent Lane, London, E16 3HX, United Kingdom.

Digital products and activation

Customers receive instant digital downloads with lifetime activation supplied through GetPlugins. Activation is not supplied by the software publisher. A purchase should not be understood as a publisher-issued licence, publisher-account registration or a transferable publisher serial key. Ask support before ordering if publisher registration or a particular licence entitlement is essential to you.

Activation duration is separate from download availability, future updates and compatibility. Do not assume that lifetime activation includes lifetime downloads, all future versions, publisher support or compatibility with every future operating system or DAW.

Before placing an order

Review the listed edition, operating system, plugin formats and requirements. Contact support about any missing information before paying. Product names and images identify the software described and do not establish manufacturer endorsement or affiliation.

Orders and accounts

Provide accurate billing and contact information and use a payment method you are authorised to use. Keep your account credentials private. Do not share accounts, redistribute downloads or resell activation details. GetPlugins does not grant rights owned by third parties beyond any rights it is authorised to supply.

Delivery and installation support

After successful payment, use My Account to access the available order downloads and instructions. If access is missing or installation fails, email your order number, product name, operating system, DAW version and exact error message to support@getplugins.io. Never send passwords or full payment details.

Refunds and problems with an order

See the Refund Policy for request steps, eligibility and processing information. Reasonable troubleshooting may be needed to investigate technical problems. Nothing in these terms removes consumer rights that cannot lawfully be excluded.

Security checks and disputes

Suspected unauthorised access, payment misuse or redistribution may require investigation. Contact support if access is restricted or you believe a restriction is mistaken. A genuine complaint or use of a lawful payment-dispute process is not, by itself, proof of fraud.

Privacy and related policies

See the Privacy Policy for personal information and the Licensing & Activation Policy for activation information. Ask support to clarify any inconsistent product information before ordering.

Changes and existing purchases

Updated terms will be dated on this page. Changes do not remove mandatory rights or promises already made for an existing purchase.

Updated: 15 October 2026.