GETPLUGINS CUSTOMER POLICY
Digital Product Refund Policy
Read these eligibility rules and request steps before purchasing. Product access, compatibility details and troubleshooting information can affect the outcome of a request.
Policy Scope
This policy applies to digital products sold through GetPlugins. Digital goods are normally supplied without physical shipping. Review the product description, formats, compatibility and activation requirements before ordering.
Request Window
Submit a refund request within 2 days of the order date. Requests made after this period may be declined unless applicable law requires otherwise. Submitting a request does not guarantee approval.
When a Refund May Be Approved
A request may be considered for a duplicate charge, an eligible order that was not made available after support investigation, or a verified technical fault that the support team cannot resolve after reasonable troubleshooting.
When a Refund Is Generally Not Available
Refunds are generally unavailable for change of mind after digital access, an incorrect product ordered by the customer, incompatibility where requirements were clearly listed, refusal to complete reasonable troubleshooting, or unauthorised sharing, resale or misuse.
How to Request a Review
Contact support with your order number, product name, operating system, DAW name and version, the exact issue, troubleshooting already attempted and a screenshot when useful. Never send passwords, full payment details or private license information.
Review and Processing
The team may ask for additional information to verify the issue. If approved, the refund is returned through the original payment route where available. Your bank or payment provider may need 2–7 business days to display the credit.
Statutory Rights
This policy does not exclude rights that cannot legally be limited under applicable consumer law. Where mandatory local rights conflict with this policy, those rights take priority.
