GETPLUGINS CUSTOMER POLICY
Licensing & Activation Policy
Understand product-specific licensing, activation, registration, compatibility, updates and support responsibilities before purchasing music-production software.
Purpose and Scope
This policy explains general licensing and activation expectations for digital products sold through GetPlugins. Product-specific information on the relevant product page takes priority where it provides more detailed requirements.
Product-Specific Licensing
Customers receive instant digital downloads with lifetime activation supplied through GetPlugins. Activation is not supplied by the software publisher. A purchase does not include a publisher-issued licence, publisher-account registration or a transferable publisher serial key. Contact support@getplugins.io before ordering if a particular licence entitlement is essential to you.
Activation Requirements
Follow the installation and activation instructions supplied with your order. Review the product requirements before purchase and ask support if anything is unclear. Keep passwords and private activation details confidential.
Publisher Registration
Activation is provided through GetPlugins, not through the publisher. Publisher-account registration, publisher support and transferable publisher serial keys are not included. Product names and images do not imply publisher endorsement or affiliation.
Compatibility Responsibility
Before ordering, confirm the operating system, processor, memory, storage, plugin format, DAW version and other listed requirements. A product name or image alone is not confirmation of compatibility.
Prohibited Use
Customers must not share, resell, redistribute, publish or misuse download files, license information or activation details. Access is for the purchasing customer and is subject to the product-specific terms.
Updates and Versions
Availability of updates, future versions and upgrade paths varies by product. An order does not include lifetime updates unless the product page clearly states that it does.
Troubleshooting and Support
For help, send the order number, product name, operating system, DAW name and version, exact error message and a screenshot when useful. Support may ask customers to complete reasonable troubleshooting steps.
Refund Relationship
Licensing or activation concerns are reviewed together with the Digital Product Refund Policy. Contact support promptly and provide complete information. This policy does not limit statutory rights that cannot legally be excluded.
Related purchase information and references
Read this policy alongside the Terms and Conditions, Refund Policy and digital delivery information. Ask support about essential entitlements before ordering. For general background on online transactions, see GOV.UK’s online and distance selling guidance. That independent reference does not describe or endorse GetPlugins activation arrangements.