GETPLUGINS CUSTOMER POLICY

Licensing & Activation Policy

Understand product-specific licensing, activation, registration, compatibility, updates and support responsibilities before purchasing music-production software.

Purpose and Scope

This policy explains general licensing and activation expectations for digital products sold through GetPlugins. Product-specific information on the relevant product page takes priority where it provides more detailed requirements.

Product-Specific Licensing

Licensing methods vary by developer and product. Review the product description for the included edition, permitted use, license type, supported formats and any account or activation requirements before purchasing.

Activation Requirements

Some products may require an activation application, a developer account, an internet connection or a supplied license method. Follow only the instructions provided with the eligible order and never share passwords or private activation details.

Publisher Registration

A product can be registered with its publisher only when the product page or supplied instructions expressly state that registration is supported. Do not assume that every product includes publisher-account registration or a transferable serial number.

Compatibility Responsibility

Before ordering, confirm the operating system, processor, memory, storage, plugin format, DAW version and other listed requirements. A product name or image alone is not confirmation of compatibility.

Prohibited Use

Customers must not share, resell, redistribute, publish or misuse download files, license information or activation details. Access is for the purchasing customer and is subject to the product-specific terms.

Updates and Versions

Availability of updates, future versions and upgrade paths varies by product. An order does not include lifetime updates unless the product page clearly states that it does.

Troubleshooting and Support

For help, send the order number, product name, operating system, DAW name and version, exact error message and a screenshot when useful. Support may ask customers to complete reasonable troubleshooting steps.

Refund Relationship

Licensing or activation concerns are reviewed together with the Digital Product Refund Policy. Contact support promptly and provide complete information. This policy does not limit statutory rights that cannot legally be excluded.